Description

About Tata 1mg

Tata 1mg is one of India’s largest digital healthcare platforms, dedicated to making healthcare accessible, understandable, and affordable for all. It operates across 1000+ cities, delivering millions of ePharmacy, eDiagnostics, and eConsultation services. Powered by a team of 6400+ professionals, Tata 1mg blends the reliability of the Tata Group with the agility of a startup to solve real healthcare problems at scale.

About the Department – Customer Experience (TeleSales)

The TeleSales team is a core part of the Customer Experience division, responsible for converting leads, maximizing customer retention, and delivering exceptional service through outbound sales. The Deputy Manager leads this initiative, aligning business goals with execution and team motivation.

Role Responsibilities

1. Sales Strategy & Execution

• Design and implement telesales strategies for meeting revenue and conversion goals
• Upsell and cross-sell Tata 1mg services like medicines, diagnostics, and health plans
• Improve sales performance through process enhancement and adoption of best practices

2. Team Leadership & Performance Management

• Lead a team of Telesales Executives and Senior Executives
• Define KPIs and monitor performance on a daily basis
• Conduct training sessions on pitch improvement, sales techniques, and objection handling
• Develop and implement incentive programs to boost productivity

3. Process Optimization & CRM Management

• Use CRM tools like Salesforce, Zoho, Leadsquared for lead tracking and engagement
• Improve call quality and conversion rates by analyzing feedback
• Collaborate with marketing and operations teams to improve lead flow

4. Customer Engagement & Retention

• Create retention and customer reactivation strategies
• Analyze objections and common queries to optimize sales approaches
• Focus on high-quality interactions and service delivery

5. Reporting & Analytics

• Present insights and sales performance data to senior management
• Monitor daily/weekly/monthly KPIs, identify gaps, and take corrective actions

Key Skills

Telesales, inside sales, sales team leadership, CRM tools, Salesforce, Zoho, negotiation, data analysis, call center operations, cross-selling, upselling, performance management, communication, customer retention

Requirements

• 8–12 years of experience in telesales, inside sales, or call center operations
• Proven success in leading sales teams and achieving revenue targets
• Industry background in healthcare, e-commerce, fintech, or BFSI preferred
• Proficiency in CRM software and sales automation platforms
• Strong communication, leadership, and data analysis skills
• A data-driven mindset for reporting and decision-making

Why Join Tata 1mg?

• Opportunity to work at the intersection of a legacy brand (Tata) and a modern startup (1mg)
• High-impact, high-growth role within a fast-scaling health-tech organization
• Empowerment to scale the telesales business, improve customer experience, and innovate

Equal Opportunity Employer Disclaimer

• Tata 1mg does not discriminate based on age, gender, religion, sexual orientation, disability, or marital status. All hiring decisions are based on job requirements, merit, and business needs.